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Terms of Service

Last updated: September 23, 2026

These Terms of Service ("Terms") govern your access to and use of Adrata Inc.’s ("Adrata," "we," "us," or "our") buyer-room intelligence services, related software, and website (collectively, the "Service"). Please read these Terms carefully before using the Service.

In short. Here is what these Terms cover, in plain language. The full text below controls.

  • You own your data. We use it only to run, secure, support, and improve the Service for you. We do not train generalized AI models on your content.
  • When you call, text, or email people through Adrata, you are the sender. You are responsible for consent, do-not-call rules, recording notices, and calling hours.
  • Information about people who are not Adrata users is provided to help you sell professionally. Use it lawfully, honor opt-outs, and never for credit, employment, insurance, or housing decisions.
  • AI features draft and suggest. You review before anything goes out.
  • If your company signed an Adrata order form or SaaS agreement, that agreement governs the Service and these Terms govern the website.

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" includes that organization.

If your organization has a signed order form, SaaS services agreement, or data processing addendum with Adrata (a "Customer Agreement"), the Customer Agreement governs your organization’s use of the Service and prevails over these Terms where they conflict. These Terms still govern use of the adrata.com website and any use of the Service that the Customer Agreement does not cover.

2. Description of Service

Adrata provides buyer-room intelligence services that help revenue teams identify missing stakeholders, understand account context, inspect deal risk, and choose next actions as described on our website. Depending on your plan, the Service may include connected email and calendar, calling and text messaging, meeting and call recording, data enrichment about companies and the people who work at them, and AI-assisted drafting and analysis.

3. Account Registration

To use certain features of the Service, you must register for an account. You must be at least 18 years old and using the Service for business purposes. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

A workspace administrator can add and remove members, set permissions, and see activity in the workspace to the extent the Service allows. If you join a workspace owned by your employer or another organization, that organization controls the workspace and its data.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, unsolicited messages, or engage in abusive practices
  • Falsify caller ID, sender identity, or message headers, or impersonate any person or organization
  • Record a call or meeting without the notice or consent the law requires of you
  • Make decisions about a person’s eligibility for credit, employment, insurance, housing, or any other purpose covered by the Fair Credit Reporting Act or similar laws. The Service is not a consumer reporting agency and its information is not a consumer report
  • Scrape, crawl, bulk-export, or systematically copy the Service or its data, or use it to build or augment a database, directory, or competing product
  • Upload or process data you have no right to use, including data collected unlawfully or in breach of another service’s terms
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use the Service to compete directly with Adrata
  • Reverse engineer, decompile, or disassemble any part of the Service

We may suspend an account, a workspace, a phone number, or a connected integration where we reasonably believe it is being used in breach of this section, where a carrier or provider requires it, or to protect the Service and other users. We will tell you why unless the law prevents it.

5. Your Responsibilities When You Contact People Through Adrata

If you use the Service to call, text, or email other people, you are the sender of those communications and are responsible for complying with applicable law, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, the CAN-SPAM Act, state telemarketing, texting, and call-recording laws, the laws of the recipient’s country, and carrier requirements. That includes:

  • Obtaining and keeping any consent required before contacting a person, and being able to show it
  • Honoring opt-out, unsubscribe, and do-not-call requests promptly, including the National Do Not Call Registry where it applies
  • Observing permitted calling and texting hours in the recipient’s local time
  • Giving any notice required before a call or meeting is recorded. Some US states and many countries require every participant’s consent. Where you are unsure, tell everyone on the call
  • Identifying yourself and your organization truthfully, and using only phone numbers and sender identities you are entitled to use
  • Registering your organization with the carriers where the Service requires it before sending application-to-person text messages

The Service records opt-outs it receives, blocks further texts to those numbers, can play a recording notice before recording, and can refuse to send outside configured hours. These tools help you comply; they do not relieve you of these obligations, and you should not rely on them as your only control.

6. Information About People Who Are Not Adrata Users

The Service can show you business contact and company information about people who are not Adrata users ("Third-Party Data"), such as name, job title, employer, business email address, business phone number, and public professional profile. Third-Party Data comes from what you and your workspace upload or connect, from public sources, and from licensed data providers listed on our sub-processor page.

  • Third-Party Data is provided to support business-to-business sales and marketing. You may use it only for that purpose and only in compliance with Section 4 and Section 5.
  • Third-Party Data is compiled from many sources and may be incomplete, out of date, or wrong. We do not guarantee its accuracy, and you must not rely on it for any decision that has legal or similarly significant effects on a person.
  • If a person asks you to stop contacting them or to delete their information, honor the request. If a person contacts Adrata, we will suppress their record as described in our Privacy Policy and may ask you to do the same.
  • You must not export Third-Party Data to resell it, publish it, or build a database or directory with it.
  • Your license to Third-Party Data ends when your subscription ends, except for records you created or lawfully obtained independently of the Service.

7. AI Features

Parts of the Service use artificial intelligence, including large language models operated by third-party providers, to summarize, search, draft, score, and suggest ("AI Features"). Outputs are generated automatically from your workspace data and your instructions.

  • AI outputs can be inaccurate, incomplete, or inappropriate. Review every output before you act on it or send it to anyone. You are responsible for anything you send.
  • AI Features do not make decisions with legal or similarly significant effects on people, and you must not use them to.
  • We do not use your content to train or improve generalized AI or machine-learning models, and the models behind our AI features run on Amazon Bedrock, which does not use your content to train them. Data from connected Google accounts is never used to train AI models, consistent with our Privacy Policy.
  • You may turn off individual AI Features where the Service offers a setting. Some features cannot be turned off because the Service depends on them; those are identified in the product.

8. Integrations and Connected Accounts

You may connect third-party accounts and services (for example Google Workspace, Microsoft 365, a CRM, or a messaging tool) to the Service. You authorize us to access and use those accounts on your behalf as described in the product and our Privacy Policy, and you confirm you are permitted to connect them. Your use of a third-party service is governed by that service’s own terms. You can disconnect any integration at any time from Settings, and Adrata’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

9. Payment and Billing

For paid subscriptions:

  • Fees are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • You authorize us to charge your payment method for all fees due. Payments are processed by Stripe; we do not store card numbers
  • Usage-based items, such as phone numbers, calling minutes, text messages, and data enrichment, are billed as described in your plan or order form
  • We may change our fees upon 30 days’ notice; changes apply from your next renewal
  • Failure to pay may result in suspension or termination of your account

10. Intellectual Property

The Service, including all content, features, and functionality, is owned by Adrata Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you; feedback never includes Your Data.

11. Your Data

You retain ownership of all data you submit to the Service ("Your Data"). You grant Adrata a license to use Your Data solely to provide, secure, support, and improve the Service for you. "Improve" means fixing defects, tuning features, and producing aggregated or de-identified statistics that cannot identify you, your organization, or any person; it never means training generalized AI or machine-learning models on Your Data, and data from connected Google accounts is used only as our Privacy Policy describes.

  • You are responsible for the accuracy and lawfulness of Your Data and for having the rights and notices needed to use it in the Service.
  • Where Your Data includes personal data about people in the EEA, UK, or Switzerland, or where you otherwise need one, our data processing addendum is available on request from legal@adrata.com.
  • We handle Your Data in accordance with our Privacy Policy and engage the sub-processors listed on our sub-processor page.
  • You can export Your Data during your subscription and for 30 days after it ends. After that we delete or anonymize it as described in the Privacy Policy.

12. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party. This obligation does not apply to information that becomes publicly available through no fault of the receiving party or is independently developed without use of confidential information. A party may disclose confidential information when required by law, after giving the other party notice where legally permitted.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, THAT THIRD-PARTY DATA OR AI OUTPUTS WILL BE ACCURATE OR COMPLETE, OR THAT ANY CALL, TEXT, OR EMAIL WILL BE DELIVERED. IN-APP CALLING IS NOT A REPLACEMENT FOR A TRADITIONAL PHONE LINE AND DOES NOT SUPPORT EMERGENCY CALLS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADRATA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM TO BE LIMITED.

15. Indemnification

You agree to indemnify and hold harmless Adrata and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of your use of the Service, Your Data, communications you send or record through the Service, or your violation of these Terms or applicable law. We will notify you promptly of any such claim and cooperate reasonably at your expense.

16. Termination

Either party may terminate these Terms at any time. Upon termination, your right to use the Service will immediately cease. We may suspend or terminate your access if you violate these Terms. You may export Your Data for 30 days after termination, after which we delete or anonymize it as described in our Privacy Policy. Phone numbers provisioned through the Service are released on termination. Sections that by their nature should survive termination will survive, including intellectual property, confidentiality, disclaimers, limitations of liability, and indemnification.

17. Changes to Terms

We may modify these Terms from time to time. For material changes we will give account holders at least 14 days’ notice by email or in the product before the new Terms take effect, and we will post the updated Terms on our website with a revised "Last updated" date. Changes required by law or to address a security or legal risk may take effect sooner. Your continued use of the Service after the effective date constitutes your acceptance of the new Terms. If you do not agree, stop using the Service and, if you have a paid subscription, contact us before the effective date.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware, and each party consents to their jurisdiction. If your organization has a Customer Agreement with Adrata, its governing-law clause applies to that agreement.

19. SMS Terms

Program: Adrata notifications and conversations: account and meeting notifications, demo confirmations you request, and customer-care and scheduling conversations with Adrata’s team.

  • You receive text messages only after you opt in, for example in Adrata Settings or on the adrata.com demo request form. Consent is not a condition of any purchase.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out at any time; you will receive one confirmation and no further messages. Reply START to resubscribe, or HELP for help.
  • For help, contact support@adrata.com or visit adrata.com/support.
  • Carriers are not liable for delayed or undelivered messages.
  • Our Privacy Policy describes how we handle your mobile number. We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Messages you send through the Service. If you use the Service to call or text other people, you are the sender of those communications and are responsible for complying with applicable law, including the Telephone Consumer Protection Act, state telemarketing and texting laws, and carrier requirements. That includes obtaining and keeping any consent required before contacting a person, honoring opt-out requests, and observing permitted calling and texting hours. The Service records opt-outs it receives and blocks further texts to those numbers, but that does not relieve you of these obligations. Section 5 has the full list.

20. General

  • Entire agreement. These Terms, the Privacy Policy, and any Customer Agreement are the whole agreement between you and Adrata about the Service.
  • Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, and will notify you.
  • Severability and waiver. If a provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.
  • Export and sanctions. You may not use the Service in breach of US export control or sanctions laws.
  • Notices. We may send notices to the email address on your account. Send legal notices to legal@adrata.com.

21. Contact

If you have any questions about these Terms, please contact us at legal@adrata.com.